Responsible Lights Purchase Satisfaction Policy (PSP)
Our products are of high quality and we want our customers to be satisfied with their purchase.
Please contact our Customer Service at (404) 458-7040 and request a Return Merchandise Authorization (RMA) prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in re-sellable condition.
Shipping costs are not refundable. Responsible Lights reserves the right to impose a restocking fee on all returns.
Many products offered by Responsible Lights provide a Manufacturer’s Warranty. Contact our Customer Service at (404) 458-7040 for warranty information.
We ship glass to all points on the globe. In order for a damage claim to be successful, Responsible Lights must be notified of the damage within one week from date of receipt. As the shipper, Responsible Lights will file the claim on the customer’s behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be accessed according to the amount of the actual damage.
If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage with no additional shipping charges.
If the total amount of the product for replacement for either damage or defective is less than twenty five ($25), a refund, rather than a replacement, will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.
Special Order and Non-Stock Items
Special orders and non-stock items are sold as final sale, “no return items.” Please allow an Account Manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product. These kinds of purchases can incur substantial restock fees from the vendor/factory. In the event that an exception is made and a return is allowed, the customer will assume the restock fees after being advised of their amounts.
Customer refund credits are typically processed within 5 to 7 business days. Refund credits can only be issued to the card used during the original purchase according to U.S. law. In the event a credit cannot be issued to the original card used for purchase a company check will be issued.